ONLINE BOOKING FAQ
HOW DO I BOOK 2+ PEOPLE?
Please make sure that you do NOT book in 1 appointment for 2 or more people - even if you write in the notes that the booking is for 2 people - I will not see this, as it automatically books into my online database as ONE person only.
​
Appointments are approximately 1 hour per client, so if you would like to book in 2 faces back-to-back to be able to come to the booking together - please book 2 appointments 60 minutes apart (for e.g - you book yourself in for a 11.00am appointment & get your friend to book themselves in for a 12.00pm appointment)
I DIDN'T RECEiVE AN EMAIL ON DEPOSIT DETAILS?
If you booked an appointment online, but did not receive an email with details on how to pay a deposit to secure your booking, please firstly check your "junk" folder in your emails.
If you did not receive an email at all, please email me jemma.millar@hotmail.com with the date & time you think you booked online, and I can investigate for you further. This is usually because an email address was entered wrong. I can then easily re-submit your booking for you & an email will then be forwarded to your correct email address.
I DIDNT PAY MY DEPOSIT WITHIN 24 HOURS, DO I BOOK ANOTHER APPOINTMENT?
No please do not book in another appointment if you think you have lost your previous booked in time.
Please first email me to check if your original time slot still stands.
Usually in most cases I will keep pending bookings for a short while. I will sometimes also email you again, to ask if you still want the booking and to remind you to pay your 50%non-refundable deposit to secure the booking so that you don't loose your appointment time.
In no event does Jemma Millar Makeup Artist have to notify one that an appointment has been cancelled, due to a deposit not being paid within the 24 hour time frame - thus resulting in client forfeiting their appointment, for me to offer to someone else.
I'M NOT SURE WHAT TIME I WANT, CAN I BOOK IN TWO TIMES?
No if you are unsure what time you want - please do NOT book in 2 different times in 1 day. As it results in being unfair & leaving limited times/availabilities for other clients wishing to book in for that date. Thank you for understanding.
Please only book in with the certainty you are willing to pay your deposit immediately to secure your appointment then and there.
WHY DOES IT SAY NO AVAILABLE TIME SLOTS?
If you come across "no available times on this date", this means that I am either completely booked out, unable to fit in anymore clients in on that day or I am unavailable on your requesting date.
I unfortunately do not take cancellation lists and if I do have any last minute availability it will be posted directly to my socials online for first in.
HOW DO I CANCEL AN ONLINE BOOKING?
If for any reason you can not attend your makeup appointment, please advise me as soon as possible to successfully cancel your booking.
Please do not assume that simply not paying your deposit means you're cancelling the booking. Please have the decency to email me stating that you wish not to have that appointment saved for you any longer.
​
As stated in my terms and conditions, please know that your 50% deposit is non-refundable and also non-transferrable (to a different date or different person) under any circumstances.